MICA alum Dewayne Whitfield ’16 (Design Leadership MA/MBA) was awarded the 2022 US Department of Energy's Excellence Award. An information technology specialist in the Office of the Chief Information Officer, Whitfield was recognized for his use of artificial intelligence (AI) to help the Office of Small and Disadvantaged Business Utilization meet the Department's ambitious small business goals.
His work included analyzing three years of customer data and using a machine learning technique called topic modelling to determine reoccurring requests. In doing so, Whitfield created a human-centered design process called AI Design Sprint that resulted in conversational AI—a web-based text tool used to alleviate intake and query burdens—as well as a small business smart search prototype which replaced an “antiquated method of organizing data.” The smart search prototype added speed and efficiency to search the database by capabilities, socioeconomic group, certifications, and previous experience. During the project’s pilot phase, the chat tool saved 188 hours per month, with an estimated $14k savings per month.
“I hope that our awardees derive as much enjoyment from their work as the pride we draw from their contributions,” said Secretary Granholm. “But I suspect that what ultimately motivates them is service to their country and the members of their community.”