Dear MICA Faculty and Staff,

We are receiving a high volume of support requests from MICA community members who were involved in Workday training or testing who are inadvertently using the old TEST links for both desktop and mobile access and thus accessing incorrect information. To be clear, these TEST (MICA2, etc.) links should no longer be used. We are now in our real production environment and it is very important to log into the correct environment.

Please read the below instructions in order to log in successfully.

Below are the production environment links:

• Log into Workday (also accessible through the myMICA portal)
• Review information on the Workday resource site (job aids and more)
• Mobile instructions for iOS (iPhone)
• Mobile instructions for Android

Go-Live Support Details

1. If you have issues with your MICA account and cannot log into Workday (starting June 10) or if you need assistance with Duo two-factor authentication, please contact the Help Desk, M-F 8:30am-4:30pm - help@mica.edu or 410-225-2201.

2. To learn how to clock in/out using Workday through desktop, mobile app or the biometric time clocks, please see your supervisor for assistance or access the job aid on the Workday resource site.

3. Employees are responsible for checking ALL of their information in Workday and going through the Launch Checklist. If you have any questions or concerns regarding other issues such as: incorrect personal, job, benefits or other information in your Workday profile, please log an issue using this support form.

4. If you are a manager and need assistance with student, staff or faculty recruiting, please contact your Human Resources partner.

Thank you, 

The Workday Team